TERMS & CONDITIONS

TERMS AND CONDITIONS - Century Park Motor Lodge, Nelson

To ensure fairness to all customers and to maintain the highest standard expected as members of Hospitality NZ we have adopted the following policies:

Cancellations for Individual Bookings - a booking for one room only

Cancellations or amendments to bookings must be done in writing by email. Cancellations or amendments with less than 2 days notice ( from April 1st - prior to November 1st) or 7 days notice (from November 1st - prior to April 1st) from 2pm on the check-in day will result in the total amount of the booked accommodation being charged to the guests credit card. However we will endeavour to on-sell the rooms and will refund any on-sold room tariffs, minus a one-off administration fee equal to the value of your first night’s accommodation.
Century Park strongly recommend that travel insurance is purchased to cover costs arising from unforeseen circumstances and changes in travel plans.

Cancellations for Group or Multiple Bookings - a booking of multiple rooms under one name (or different names) by one individual/company

Cancellations or amendments to bookings must be done in writing by email. Cancellations or amendments with less than 14 days notice from 2pm on the check-in day will result in the total amount of the booked accommodation being charged to the guests credit card. However we will endeavour to on-sell the rooms and will refund any on-sold room tariffs, minus a one-off administration fee equal to the value of your first night’s accommodation for each room booked.
Century Park strongly recommend that travel insurance is purchased to cover costs arising from unforeseen circumstances and changes in travel plans.

Cancellations for Conferences:

Cancellations with less than 14 days notice from 2pm on the check-in day will incur a 25% charge, with less than 7 days a 50% charge and with less than 72 hours a 100% charge of the total booking.

No-show's:

If you haven't cancelled your booking in writing within the required time and you don't turn up, the full room rate will be charged to your credit card.

Reception Hours:

Monday - Sunday    8.30am - 10.00am Check-Out. (Check-out time is 10am on day of departure)

                                  2.00pm - 7.00pm   Check -In.   (Check-In time is from 2pm on day of arrvial)
                                                    
*Any check-in after 7.00pm, please make contact with us so special arrangements can be made for your key.

*Early check-in and late check-out is only by arrangement with motel management and may incur an additional charge.

Payment:

2 days before check-in your credit card will be charged for the total amount of your accommodation. 2% surcharge is made on Visa & MasterCard transactions.
A surcharge of 4% will be added to all AMEX transactions.
 

Parties and Noise:

Century Park strictly enforces a NO PARTIES and NOISE Policy for the comfort of all guests, and will not tolerate excessive noise at any time. Guests who do not comply with these policies and disrupt the peace and quiet enjoyment of other guests will be required to vacate the premises immediately and without refund. The credit card of the registered guest will be subject to charges for damages due to guest complaints regarding excessive noise during posted quiet hours. This may include paying the tariffs for guests who leave as a result of your excessive noise. All visitors to your room must leave quietly by 9pm.

Guests:

Visitors are permitted at the management’s discretion.
We do NOT allow large, noisy gatherings or parties in our rooms.
Guests must leave the premises quietly before 9pm.
The registered guest is responsible for the behaviour of all of the visitors to their room for the duration of the registered guest's stay. All deliberate and/or reckless acts that result in damage to Century Park property and any costs associated with inappropriate behaviour resulting in loss of income to the motel will be charged to the registered guest.
As parking space is limited, visitors vehicles are to be parked outside the complex.

Smoking is NOT allowed outside your room or in any room on the property:

Century Park is proud to be Nelson's first accommodation to have TOTALLY SMOKE FREE grounds. Guests and visitors are prohibited to smoke inside OR outside their rooms, and are therefore required to leave the Motel grounds to have a smoke.

If you do smoke in your unit, you WILL be personally charged NZ$500 minimum, to cover specialist cleaning and resulting loss of income. Smoking anywhere on the property may result in a fine and/or immediate eviction.

Strong Smelling foods:

In order to avoid residual lingering food odours that may be offensive to subsequent guests - the cooking of strong smelling foods is not permitted in this motel. If strong residual odours remain, the registered guest may be charged a minimum of $100 for the cost of professional cleaning. If the room cannot be rented until the smell is removed, the registered guest will be charged for the resulting loss of income to Century Park.

Tariffs:

Seasonal/unit rates and minimum booking periods may apply.

Century Park Motor Lodge

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