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RESERVATIONS & CHECK-IN / CHECK-OUT - FAQ

Century Park Motor Lodge FAQ's

 

Does my room reservation require any guarantee?

All room reservations require a credit card guarantee.


How do I cancel my motel reservation without a charge?

Individual Bookings -  a booking for one room only
Cancellations or amendments to bookings must be done in writing by email or fax.  Cancellations or amendments with less than 7 days notice from 2pm on the check-in day will result in the total amount of the booked accommodation being charged to the guests credit card. However we will endeavour to on-sell the rooms and will refund any on-sold room tariffs, minus a one-off administration fee equal to the value of your first night’s accommodation.
Century Park strongly recommend that travel insurance is purchased to cover costs arising from unforeseen circumstances and changes in travel plans.
 
Group or Multiple Bookings -  a booking of multiple rooms under one name (or different names) by one individual or third party company.
Cancellations or amendments to bookings must be done in writing by email or fax.  Cancellations or amendments with less than 14 days notice from 2pm on the check-in day will result in the total amount of the booked accommodation being charged to the guests credit card. However we will endeavour to on-sell the rooms and will refund any on-sold room tariffs, minus a one-off administration fee equal to the value of your first night’s accommodation for each room booked.
Century Park strongly recommend that travel insurance is purchased to cover costs arising from unforeseen circumstances and changes in travel plans.
 
No-show’s
If you haven't cancelled your booking in writing within the required time and you don't turn up, the full room rate will be charged to your credit card.
 
Conference Cancellations
Cancellations with less than 14 days notice from 2pm on the check-in day will incur a 25% charge, with less than 7 days a 50% charge and with less than 72 hours a 100% charge of the total booking
 
 

What are the standard check-in and check-out times of the motel?

The standard check-in time is 2pm and the check-out time is 10am


Is it possible to check-in earlier?

It is sometimes possible to check-in earlier, however, this depends on availability and cannot be guaranteed. However, to be sure of having the room ready upon arrival, you can pay for the room from the night before.


btn_book_now.gif     For your stay at Nelson's newest Luxury Accommodation, Century Park Motor Lodge.com - Great time, great people, great place.


Do you provide a service for late check-out?

Check out time is by 10am. A late checkout can be arranged, but can incur a fee.  We can store you luggage until you need it later on in the day for no extra charge.

Which credit cards can I use to make a registration or booking?

Visa, MasterCard, Diners and American Express.  As of 1 September 2010, any transactions involving American Express and/or Diners Club credit cards shall incur a fee of 2.5% which will be added to the total amount payable.

Will my credit card be charged immediately?

Your credit card is used simply to guarantee your reservation, if you cancel and don’t give us the required notification, your credit card may then be charged.


Can the Motel reconfirm my ongoing flight and make arrangements for domestic and international flights?

We have provided a complimentary computer at reception for your use to check emails and flight bookings. If you need to print any of these documents off, please ask at reception. This service is provided for you at no cost.


How can I make Reservations?

By phone:  From New Zealand - 0800 Top Motel, 0800 867 668 or 03 546 6197, from overseas +64 3 546 6197
By Internet:  www.centuryparkmotorlodge.com - and click on ‘Book Online


btn_book_now.gif     For your stay at Nelson's newest Luxury Accommodation, Century Park Motor Lodge.com - Great time, great people, great place.

Our Goal at Century Park Motor Lodge  is 100%  Guest Satisfaction. We aim to bring you the best Nelson Accommodation experience. If you are not satisfied with something, please let us know - we'll make it right or you won't pay.

luxury accommodation Nelson
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